Privacy policy
Last updated: 8 November 2026
This policy explains what personal data Japanesely collects, why, and what you can do about it. Japanesely is operated by an individual based in India. Contact: support@myjapanesely.com.
Launch waitlist
If you join the waitlist on this site, we store your email address, the starting level you choose (optional) and the time you signed up. We use them only to email you when Japanesely launches and to understand which levels people want first. We do not add you to any other mailing list or share your address. Waitlist entries are stored by Netlify, our website host. Email support@myjapanesely.com to have your entry deleted at any time; we delete the waitlist once the launch email has been sent.
What we collect
- Account: your email address and, if you sign in with Google, the name and email Google shares with us. A display name is optional.
- Learning data: lessons completed, answers and scores, review schedule, chosen level, goal, reading-support and timezone preferences.
- Subscription status: whether you have Japanesely Plus and when it renews or ends. Card and bank details are handled by Polar, our payment provider, and never reach us.
- Support and reports: messages you send us and problem reports you submit about a lesson.
- Technical data: limited logs needed to run and secure the service, such as request times and error reports.
Optional speaking recordings stay on your device unless a feature clearly tells you otherwise.
Why we use it
To provide your account and lessons, schedule your reviews, give you Plus access when you pay, answer support requests, keep the service secure and fix problems. We do not sell personal data, show ads or use advertising trackers.
Who processes it for us
- Google Firebase (Google LLC): sign-in, database, file storage and backend functions, hosted in the United States.
- Netlify: hosting of the website and storage of waitlist sign-ups.
- Polar (Polar Software Inc.): checkout, payments, tax and subscription management as our merchant of record.
These providers process data on our behalf under their own security and data-protection terms. Your data may therefore be stored and processed outside your country.
Cookies and storage
We use only the browser storage needed to keep you signed in and remember your settings. We do not use advertising or cross-site tracking cookies.
How long we keep it
We keep your account and learning data while your account exists. When you delete your account, your profile and learning records are removed. We keep a minimal record that the deletion happened, and Polar keeps transaction records for as long as tax and accounting law requires.
Your choices and rights
You can export your data, change your preferences or delete your account at any time from the Account page. You can also ask us to access, correct or delete personal data, or object to how we use it, by emailing support@myjapanesely.com. Depending on where you live, you may also be able to complain to a data protection authority.
Age
Japanesely is for adults aged 18 or over. We do not knowingly collect data from anyone younger.
Changes
We will post any update here with its date and tell account holders about material changes.