Refund policy

Last updated: 8 November 2026

14-day refunds

If Japanesely Plus is not right for you, email support@myjapanesely.com within 14 days of any charge, monthly or annual, and we will refund that charge in full. You do not need to give a reason.

After 14 days

You can cancel at any time to stop future renewals. Your Plus access continues until the end of the period you have already paid for, and that period is not refunded, except where the law requires it or where we discontinue Japanesely Plus (in which case we refund the unused part of a prepaid period).

How refunds are paid

Payments are processed by Polar, our merchant of record, so refunds are issued by Polar to the original payment method, including any tax charged. Banks usually show the refund within 5 to 10 business days. When a charge is refunded, Plus access for that period ends.

Your statutory rights

This policy does not affect any rights you have under the consumer protection laws of your country.